The FCC just changed its rules for handling consumer complaints

The Federal Communications Commission voted 3–1 today to change how it handles consumer complaints, but questions over what those changes mean turned into a heated exchange among the agency’s commissioners. Earlier this week, House Democrats said in a letter to the agency that a proposed change could lead consumers filing free informal complaints with the agency into filing formal ones instead — a process that costs $225. The Republican leadership at the agency disputed the letter, and said during the vote today that changes in language had no practical effect on how the agency handles informal complaints, only formal ones. But Commissioner Jessica Rosenworcel, the agency’s lone Democrat, agreed with the lawmakers, and today voted... Continue reading…

The FCC just changed its rules for handling consumer complaints

The changes come amid a burst of last-minute political opposition to the move.

Thu 12 Jul 18 from The Washington Post

No, the FCC is not forcing consumers to pay $225 to file complaints

Having your voice heard at the Federal Communications Commission could soon cost you hundreds of dollars, according to congressional Democrats Tuesday who oppose a looming rule change by the ...

Wed 11 Jul 18 from The Washington Post

FCC officially changes rules for formal complaints

The FCC has voted to change its rules around formal complaints from the public. Now, complainants will have to pay a $225 fee to bring their issue to the commission via the official ...

Thu 12 Jul 18 from Engadget

No, the FCC won't charge you $225 to complain about robocalls - CNET

The FCC says critics have it wrong. It's not changing its informal complaint process.

Thu 12 Jul 18 from CNET Cutting Edge

FCC limits reviews of customer complaints, claims that nothing is changing

Real change or not, the FCC won't rule on complaints unless you pay $225.

Thu 12 Jul 18 from Arstechnica

FCC May Gut Informal Complaint Process, Force Consumers to Pay $225 Fee

This week, the FCC will vote on changes to the informal complaint system used by most consumers that could make it harder (and more costly) to get your voice heard by the FCC. The post FCC ...

Wed 11 Jul 18 from Extremetech

The FCC could ask you to pay to complain

A proposed rule change at the FCC has raised concerns that the organization is attempting to abdicate its responsibilities to the public. This Thursday, the Commission will consider ...

Wed 11 Jul 18 from Engadget

FCC to vote on rule that will charge consumers to hear grievances

According to the proposed rule, informal complaints from consumers to the FCC will be forwarded to the company that is the subject of the grievance. The obvious problem with this is that by ...

Wed 11 Jul 18 from Techspot


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